- Representative
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Miho Soma
- Adress
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2962-43 Mannoharashinden, Fujinomiya-shi, Shizuoka 418-0001, Japan
- Payment options
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Credit Card
- Payment due
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Credit Card : Depends on the closing date of your credit card and the details of your contract. Please make sure with your credit card company.
- Required fees other than the product price
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- Consumption tax(only in Japan)
- Shipping fees: See the "Shipping Fees" section for details.
- Shipment
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Shipping costs will be calculated depending on the product size and quantity of your order.
- Time of delivery of products
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We usually ship within 7 business days of your order. However, if the delivery will be delayed due to out of stock, bad weather, shipping company’s circumstances and other reasons, we will send you an email.
As for pre-ordered items, please note a description for each item.
- Returns and exchanges
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Please inspect your order upon receipt and return immediately if you receive the incorrect item, or if the item is defective or damaged so that we can evaluate the issue and make it right.
Please note that we cannot accept returns after 8 days from the date of arrival.
Before returning an item, please contact us from this form.
What items are returnable or exchangeable?
- - All return items must be unused and in their original condition.
- - We ONLY accept returns that are purchased through this official Apollon website. Apollon doesn’t accept any returns for any reasons that were NOT purchased directly through our website. (you must contact the retailer you purchased the item from originally - all retailers have their own return policies)
- - We accept returns, if you contact us within 8 days after receiving your order.
What items are returnable or exchangeable?
- - All return items must be unused and in their original condition.
- - We ONLY accept returns that are purchased through this official Apollon website. Apollon doesn’t accept any returns for any reasons that were NOT purchased directly through our website. (you must contact the retailer you purchased the item from originally - all retailers have their own return policies)
- - We accept returns, if you contact us within 8 days after receiving your order.
What items are non-refundable?
- - Any used items, items that have been damaged, stained, smelled or altered in any way and are not in their original condition.
- - Items that are passed the return period.
- - Items that are sold on the condition that are not allowed to return.
- - 8 days passed after receiving your order.
How to return or exchange?
Shipping cost
- - Any used items, items that have been damaged, stained, smelled or altered in any way and are not in their original condition.
- - You pay the shipping cost for a return or exchange, if returns and exchanges are made for your convenience.
- - We pay the shipping cost, if we confirm that the item was originally defective or damaged, or if you receive the incorrect item.